Help Desk Management

Strativia is a provider of Help Desk Management and other IT Managed Services. We offer solutions ranging from Level I, Level II and Level III Technical Call Centers, product support, to remote IT Management and diagnosis. We support your organizations end users on custom applications to common applications from Microsoft, Oracle and IBM.

From the very beginning, your Help Desk Team will utilized Call Center best practices when managing each of your inbound and outbound calls to your end users. They will be sure to take full ownership of the call and provide prompt and accurate support that is in alignment with defined service level agreements. In addition, Strativia will provide frequent reviews and training to ensure the Help Desk Team has high call fulfillment rates and first-call fix rates.

From A to Z, Strativia provides full Help Desk Management Solutions. Once contracted, we will be your organization’s Point of Contact (POC) for end users. We provide the Helpdesk Ticketing with robust reporting features including call volume tracking and analyses. Essentially, our Help Desk Professionals become an extension of your team.